Join Our Team

Interested in joining our team? At Airdrie Puppy Pals, you’ll join a supportive, dog-focused team that cares deeply about dogs and the people who love them. We are always looking to connect with people who love dogs, enjoy hands-on work, and work well with others. If you’re interested in joining our team, please email us your resume and availability. We’ll reach out if your experience and schedule are a good match for our current needs.

Customer Experience Specialist

  • We’re looking for a friendly, confident, and motivated Retail Sales & Reception Team Member to be the welcoming face of Airdrie Puppy Pals. This role is perfect for someone who loves people and dogs, thrives in a fast-paced environment, and is passionate about creating outstanding client experiences from the moment our doors open to the last pickup of the day.

    You’ll play a key role in daily front-of-house operations, client communication, retail sales, and supporting smooth drop-off and pick-up transitions for our Puppy Pals, all while maintaining a clean, organized, and positive environment.

  • Key Responsibilities

    • Greet and assist clients during drop-off and pick-up with warmth and professionalism

    • Safely handle dogs during transitions and ensure calm, positive interactions

    • Create an exceptional guest experience for both clients and their dogs

    • Organize, merchandise, and sell retail products

    • Communicate clearly and effectively with team members across departments

    • Maintain a clean, tidy, and welcoming front-of-house environment

    • Support daily administrative and reception tasks as needed

    • Represent Airdrie Puppy Pals’ values, standards, and commitment to quality care

  • The right person for this role is:

    • Highly customer service and experience focused

    • A self-starter who takes initiative and enjoys learning

    • Confident working independently and collaborating across departments

    • Comfortable with sales, recommendations, and retail organization

    • Strong in both verbal and written communication

    • Skilled in independent problem-solving

    • Creative, adaptable, and detail-oriented

    • Knowledgeable (or excited to learn) about our services, standards, and brand

Dog Care Specialist

  • This is an active, hands-on position at our dog daycare. Dog Care Specialists support dogs throughout the day by guiding group play, monitoring behavior, and helping create a positive experience for every dog in our care.

    No formal experience is required. We provide paid training, mentoring, and ongoing support. What matters most is a positive attitude, comfort working with dogs of all sizes, and a willingness to learn.

  • As a Dog Care Specialist, your role is to support the dogs in our care throughout the day by creating a safe, engaging, and positive environment. Responsibilities include:

    • Supervising groups of dogs in a playroom setting

    • Guiding group and one-on-one play, enrichment, and learning activities

    • Observing dog behavior and responding thoughtfully to group dynamics

    • Taking photos and videos of dogs during the day

    • Greeting clients during drop-off and pick-up in a friendly, confident, and professional manner

    • Writing creative, personalized daily updates for dog parents

    • Maintaining a clean and hygienic environment, including mopping, washing bowls, disinfecting surfaces and toys, and cleaning play areas

    • Working closely with teammates to support safety, communication, and a respectful workplace

    • Assisting with other duties as needed to support the dogs and the team

  • To be successful in this role, applicants must:

    • Be 18 years of age or older

    • Hold a Class 5 driver’s license and have reliable transportation

    • Bring a positive attitude and a willingness to learn

    • Have strong customer service and communication skills

    This is a physically active role that involves walking, bending, lifting up to 30 lbs, using stairs, and standing for extended periods throughout the day.